Refund policy

Return Policy

We accept returns within 30 days of delivery. To be eligible for a return, items must be unworn, unwashed, and in their original condition with all tags attached.

How to Start a Return

Visit our Returns Portal and enter your order number to submit a return request. You'll be asked to select a reason for your return, answer a few questions about the item's condition, and upload photos of the item. All return requests are reviewed within 1–2 business days.

Peer-to-Peer Returns

When your return is approved, your item may be matched directly with another shopper looking for the same style. If a match is found, you'll ship the item directly to the new buyer instead of back to our warehouse — saving time, shipping costs, and reducing environmental waste. As a thank-you for participating, you'll receive a bonus cashback credit on top of your refund.

If no match is found within 7 days, you'll receive a prepaid return shipping label to send the item back to us through the standard return process.

Refunds

Once your return is complete, you can choose to receive your refund to your original payment method or as store credit. Refunds are typically processed within 3–5 business days. Original shipping fees are partially refundable.

Non-Returnable Items

Final sale and promotional items are not eligible for return. Items that show signs of wear, are missing tags, or do not match the condition described in your return submission may be denied.